FAQs on :
Travel Insurance | Motor Insurance | Health Insurance | General

FAQ - General

1. How can I buy Insurance Online?
Visit InsureAtClick.com. Our Web portal provides you online issuance of insurance, you have to login there and give the details of your product which you want to buy. At InsureAtClick.com you will find various insurance companies comparison for purchase of your product.

2. What is difference of online policy and traditional policy?
In traditional policy person has to visit insurance company or insurance agent office for purchase of insurance. Through online issuance of policy he can buy different products online without visiting agent or insurance company office. Online policy issuance provides comparison of various insurance companies, various products, premiums etc., And Payment of Insurance Premium can be made using Credit / Debit Card for Online issuance of policy.

3. Why Should I buy from insureatclick.com?
You will find various sites for online issuance of policies. At insureatclick.com you will find user friendly interface for issuance of policy. You will find various insurance companies comparison of Premium and benefits so that you can buy best product. Paying through Credit card you can make the payment of your policy.

4. What different policies are available on portal for purchase?
Currently at our portal you can buy Travel Insurance & Motor Insurance. Shortly we will provide online issuance of your Marine Policy, Personal Accident Policy, Home Insurance and Health Insurance.

5. Can I renew my policy online?
Yes, you can renew your policy online. You have to give details of your old policy, after paying premium through credit card your policy can be renewed online.

6. What are different modes available for payment of premium?
You can pay your insurance premium through Cash, Cheque and Credit Card. For payment of buying policy online you have to pay through Credit Card.

7. How will Insurance policy reach me?
After buying policy from our site, your soft copy of policy will reach within 4 working hours. Hard copy of policy will reach to you within 4 working days through courier.

8. Which companies have tied-up with you?
We are General Insurance Brokers. Currently we have tied up with Tata AIG, Bajaj Allianz, Future Generali, Reliance, New India, Star Health, Apollo DKV for online policy issuance. We are also working with Oriental, National, United India, ICICI Lombard, Royal Sundaram, Iffco Tokyo, Cholamandalam.

9. I have received my policy, but there is discrepancy in the same, what should I do?
If you find any discrepancy in your policy then you can write mail to us regarding discrepancies. You have to give exact corrections required on policies. We will make correction in your policy and revert to you.

10. What if I misplace my policy?
If you misplace your policy which you bought from us, you have to write mail to us providing details of your policy. We will provide you duplicate policy copy as per your request.

11. How secure is your site for making online payment?
We have tied up with HDFC Bank and Axis Bank as our Payment Gateway. When you want to make payment by Credit/Debit Card you would be forwarded to Payment Gateway. We are using MasterCard Secure Code and Verified by Visa as Additional Security of your online transaction. Transactions on our Web portal are protected with up to 256-bit Secure Sockets Layer encryption and certified by GoDaddy.

12. Is there way to cancel my policy bought through site?
You can write mail to us regarding cancellation of your policy. You have to give reasons for cancellation and after providing necessary documents your policy can be cancelled.

13. How my money will be refunded and what will is time taken for refund?
If you want to cancel your policy, you have write mail to us regarding reason for cancellation. You have to forward necessary papers for cancellation. After providing all requirements you will get your refund. In case of motor short term premium will be calculated and rest will be refund.

14. How do I contact you in case of query/clarification?
In case of any query of clarification you can call to our toll free number which is available at our site. You can write mail to us regarding your queries. We will revert to you and give explanation to your queries.

15. What should I do in event of claim?
In event of claim, you have to make call on Toll Free number which is printed on your policy for registration of loss. In case of Accident you have to make FIR with police authorities. You can go to our site and write mail to us regarding details of claim, we will forward your request to insurance companies and provide you Claim Number.

16. How will you assist in claim?
In case of claim you can write mail to us regarding your claim. You have to write Claim number, details of cause of claim etc. after receiving you mail we will take follow up in respect of your claim like status, quantum payable etc.

17. FAQ Disclaimer
All information provided in these FAQ’s is deemed to be accurate. Considerable care has been exercised to ensure the veracity of this information and guidelines. However there may be errors and omissions and all information is subject to change. www.insureatclick.com and its affiliates do not assume any liability for the information provided herein. This FAQ Service is provided for our customers and website visitors.


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